Booking, fares, cancellations, luggage, safety and support. If your
question is not here, call us and a person will answer.
Aerocab India operates without a mobile app. The entire booking process happens on the website with WhatsApp integration for confirmations and driver communication, making it simple and data-light.
Yes, same-day bookings are accepted subject to cab availability. Booking at least 4 hours in advance is recommended for the best experience.
A WhatsApp message is sent instantly with all trip details, including driver name, phone number, car number, and your total fare.
Provide your full name, pickup location, drop-off destination, preferred travel date and time, and the number of passengers to confirm the booking instantly.
Both online payments (cards, UPI, net banking) and cash payments directly to the driver are accepted. You can choose your preferred method at the time of booking.
The price shown is the final price, inclusive of all taxes, tolls, and driver charges. No extra fees will be asked for later.
Yes, discounts are offered for round trips, frequent travelers, and repeat customers. Contact customer support or check the booking form for available offers.
No, the fare is fixed at the time of booking regardless of traffic conditions or unexpected delays. The quoted price is final.
Cancellations made up to 2 hours before the scheduled pickup time are fully refundable. Cancellations made less than 2 hours before may incur a nominal fee.
Send a WhatsApp message or call customer support with your booking details. Cancellations are processed instantly.
Refunds are typically processed within 3–5 business days to the original payment method.
Yes, Aerocab India allows free rescheduling up to 2 hours before the original pickup time. Contact customer support to change your date or time.
Yes, all drivers undergo rigorous background checks, license verification, and professional training to ensure a safe and comfortable journey.
Real-time GPS tracking of the cab, emergency contact numbers available in every vehicle, and driver details shared with the passenger before the trip begins. All vehicles are sanitized regularly.
No. If the driver is delayed beyond the grace period, Aerocab India will not charge any waiting fee.
Sedan cabs (e.g., Dzire, Etios) can accommodate 2–3 medium-sized suitcases. SUV cabs (e.g., Innova, Ertiga) offer larger luggage space for 4–5 suitcases.
Standard luggage is included in the fare. Excess luggage beyond reasonable capacity may incur an additional charge.
Yes, child seats are available upon request. Make sure to mention the requirement at the time of booking.
A small night surcharge may apply for trips between 11 PM and 5 AM. This will be clearly indicated on the booking form.
No, the driver is assigned to the original route. For a different destination, a new booking must be made.
Reach customer support via WhatsApp, call, or email. The contact number is available on the website's footer and in the booking confirmation message.
An emergency contact number is shared with you before the trip. Contact that number for immediate support, including breakdown assistance.
Yes, the service includes airport transfers for both domestic and international terminals.
Female passengers can request a female driver (subject to availability) and receive trip tracking shared with a family member.
Yes. The driver receives the exact pickup location, and live location sharing ensures a smooth pickup.
For airport pickups or drops, booking at least 6–12 hours in advance is recommended to ensure driver availability and timely arrival.
The fleet includes sedan cars (Dzire, Etios), SUVs (Innova, Ertiga), and hatchbacks, depending on availability for the selected route.
